Both our Biltmore and Paradise Valley locations are open Monday through Friday from 8am until 5pm. Appointment availability varies from office to office and from provider to provider. The physicians and nurse practitioners have office hours at both locations.
We understand your time is valuable. We make every effort to remain on schedule as much as possible. We look to our patients to also being prompt to assist us with staying on time. If you are more than 20 minutes late, your appointment may be cancelled in fairness to the patients who have arrived for their appointments on time. It is also important to be very clear what your needs are when you are scheduling your appointment so we may allow enough time for your appointment.
Due to the nature of obstetric practices, physicians may be called out suddenly for deliveries and emergencies, sometimes with little to no notice. We will make every effort to notify you as soon as possible if your appointment will be delayed or cancelled. We appreciate your patience and understanding when these situations arise. Whenever possible, your appointment will be transitioned to another provider to assure your medical needs are met.
When making appointments, please leave us a phone number where you think you will reachable just before the visit. It is also recommended that you call the office before leaving to the office for a status check. Make an appointment on-line.
Please notify us if you are not able to keep your appointment. A 24- hour notice is very much appreciated. This enables us to contact someone who may need that appointment time.
What to Bring
When you arrive for your appointments, please make sure to bring the following information:
- Driver’s License or other photo I.D.
- Insurance Card(s)
- List of current medications (i.e. prescription medications & over-the-counter vitamins and supplements)
- Method of payment
- Medical records pertinent to your care (ultrasound reports, lab results, records from another physician)
Our telephone lines are open throughout the day and answered by our reception staff. Please feel free to call the office anytime for questions or concerns. Because of increased hold times during various days and hours of the week, we do encourage you to utilize our Patient Portal to request appointments and leave routine messages.
Non-urgent and routine messages are typically returned by the staff after patient care hours and are answered according to medical priority. Throughout the day, the physicians and nurse practitioners will return more urgent phone messages (based on medical priority). General messages left after 3pm will be answered the following day.
After hours, phones are answered by our answering service and the on-call physician will be paged. Please limit your calls to medically urgent calls only, especially during late evening and early morning hours.
If you are expecting a return call from the office after hours and you have call blocking on your telephone, please UNBLOCK your phone. Our on-call physicians cannot call back to blocked lines.
Prescription Refill Requests
Please contact your pharmacy initially for refill requests. If the pharmacist has directed you to contact our office, please be sure to have the pharmacy name, phone number and prescription number of the previous refill.
Requests for prescription refills are only done during office hours and may take up to 48 hours to complete. Please be sure to call at least 4 days before you run out of your medication. Order prescription refills on-line here.
All of our staff members are held up to the highest confidentiality standards. Your medical and financial information will remain completely confidential unless we receive a signed written release from you. Information WILL NOT be shared with your spouse or family members unless specific authorization is obtained to do so.
Federal and Arizona state laws do allow provisions for medical records to be shared without prior written authorization for the following reasons:
Treatment: Medical information related to treatment with physician offices, hospitals, surgical and ancillary facilities in order to coordinate care and treatment, etc.
Payment: Medical and personal information to assist in obtaining payment from insurance companies, utilization review organizations, or collection agencies, etc.
Healthcare Operations: Any information for quality assessment and improvement, evaluation of healthcare costs, certification or credentialing of healthcare providers, statistical analysis, communicable disease reporting, etc.
If you require your records be sent to another physician or healthcare facility, we will do so free of charge for the continuity and coordination of your medical care. If medical records are requested for any other reason there will be a fee to cover the cost for time and materials needed to make these copies for you.
Payment and Insurance
Payments for co-pays and fees for services rendered are due at the time of service. We accept cash, check, Visa, MasterCard, American Express, Discover, as well as debit cards.
You are responsible for knowing your insurance limitations and policies, as well as understanding what your financial obligation is (deductible, co-insurance, co-pay’s, etc.) Please contact your insurance company to be assured that you have coverage for the services you will be receiving.
If your insurance requires a referral or authorization for your visit and you do not have this WITH YOU at the time of service, your appointment may need to be rescheduled. Be sure to contact your Primary Care Physician after scheduling your appointment to allow plenty of time for the authorization/referral process.
Please see our insurance listing for contracted plans. We accept all indemnity plans- even those not listed.
Please be sure to bring a current copy of your insurance card to EACH visit. We cannot submit a claim to your insurance company without specific information listed on the card.
We are happy to submit your bill to the insurance company; however, ultimately the payment is your responsibility.
Normal test results will be sent to you via our Patient Portal. Results for blood work and radiology can take a week or more to be returned to us. Pap smear results can take as many as 10-14 days to reach our office.
You will receive a phone call by the office/physician for any abnormal test results.
Occasionally you will be asked to return to the office to discuss test results, as a phone consultation may not be appropriate. This may be true for normal test results, as well.
Forms and Letters
We are more than happy to fill out (1) disability and (1) FMLA paperwork as a courtesy. Please arrange to have your forms to us ahead of time as it could take up to 2 weeks to return these to you. Any duplicate or additional forms may require an extra charge.
We will write letters of medical necessity as needed, however, please understand that these can take up to 2 weeks.
Zero Tolerance Policy
Camelback Women’s Health exercises the right to impose a ZERO TOLERANCE POLICY with regard to violent or abusive patients.
We believe everyone has the inalienable right to enjoy a peaceful work environment, free from threats, intimidation, or violence. We also believe our patients and visitors should feel comfortable in our offices at all times and not be exposed to the poor behavior of others.
We consider abusive behavior to be any aggressive or threatening comments, including cursing, swearing, foul language, bullying, personal attacks, intimidation, aggressive gestures, harassment, inappropriate conduct, or threats of violence. Any such behavior is completely unacceptable and will not be tolerated for any reason.
Any patient (including guests and/or family members) verbally abusing staff, providers, or disturbing fellow patients will be immediately removed from our practice. If an apology letter is received within 5 business days, we will determine whether any considerations will be made on a case by case basis. A repeat offense will warrant permanent and irrevocable dismissal from the practice, regardless of the circumstances.
In the event of bodily contact, physical abuse, act of violence, aggressive physical contact by person or by object, or property damage, we will consider this to be an assault and the authorities will be notified immediately. Any act of violence will result in an immediate and permanent discharge from our practice.
In turn, we expect our staff to treat our patients and visitors with the utmost respect and mutual consideration. If you experience a problem with any member of our staff or witness inappropriate or unacceptable behavior by others it should be immediately reported to our Practice Manager, Laura Sue Fein, at 602-494-5050 or [email protected].